FAQ

• Are you asking me to guarantee the system for 15 years?

 No. Our 15-year warranty is a manufacturer warranty on our pipe, not on your workmanship or the entire system.
 - We warrant our clean-interior steel pipe against qualifying through-wall leaks caused by internal corrosion (including MIC) in wet systems.
 - You remain responsible for installation and NFPA 25 / WPNI maintenance, just like on any quality project. 

• If there is a leak, who does the repair and who pays?

  The repair is done by you.
  For each qualifying leak, we will, at no charge:
 - supply one (1) standard length of replacement pipe of the same or equivalent specification; and
 - as a labor allowance, pay or credit you an amount equal to the list price of two (2) standard lengths of pipe of the same specification.

  The value of the pipe and allowance counts toward the project caps in the warranty. You stay in control of the repair; we help cover material + labor under agreed terms.

• Will you just deny claims on a paperwork technicality?

  Our intent is to treat you as a partner, not to hide behind paperwork.
 - The warranty is conditional on the system being kept within the program (NFPA 13, NFPA 25, WPNI with O₂ ≤ 2%, etc.).
 - We provide simple templates for O₂ checks and re-inerting logs.
 - We look at whether the system has been reasonably maintained, not at minor clerical mistakes.
  We can't pay for situations where the program clearly wasn't followed, but we are not in the business of using small paperwork gaps as an excuse.

• Does this kill my maintenance revenue?

  No – it shifts it from emergency leak repair to planned service.
  The owner's warranty is conditional on:
 - NFPA 25 inspections, testing, and maintenance; and
 - oxygen / nitrogen control (annual O₂ spot checks and re-inerting after major water additions).
  All of this must be performed and documented by you.

  You keep and grow recurring revenue from NFPA 25 and WPNI service. The warranty becomes a reason for the owner to stay on a proper service contract, not a substitute for it.

• Will this hurt my margins because the 15-year cost is lower?

  Our goal is to help you increase your margins, not compress them.Because MIC-related leaks in our pipe are largely taken off the table, owners typically see ~30% lower 15-year total cost versus traditional black pipe. That allows you to:
 - Price new installs with healthier margins, justified by the owner-facing 15-year leak warranty and lower risk; and
 - Build stable, contract-based service revenue from the NFPA 25 and oxygen/nitrogen work the warranty depends on.
  You're moving from unpredictable, low-joy leak repairs to a mix of higher-margin installs and predictable service.

• Are you going to give my competitor the same program?

  We don't grant permanent exclusivity, but we do protect your effort:
 - Deal registration: register a project and we won't quote the same scope to others for a defined window (e.g. 90–180 days) while you're actively working it.
 - Performance-based territory preference: in selected areas, contractors who meet annual gates (volume, documentation, O₂ acceptance, service levels) can earn territory preference / right of first refusal on new opportunities.
  This is an authorized contractor program, not a franchise. No franchise fees.

• Are you competing with my service department?

  No. We do not sell or service nitrogen systems. We do not perform NFPA 25 ITM.

Our role:
 - Manufacture clean-interior UL & cUL steel pipe
 - Define and support the corrosion-prevention program
 - Review submittals, receive acceptance documentation
 - Issue the 15-year owner leak warranty on our pipe

Your role:
 - Design, install, and commission systems
 - Perform NFPA 25 and WPNI service
 - Maintain the long-term relationship with the owner

  We give you a stronger story to win projects and long-term service – we don't take that work away from you.